PCP Claim
Get £000s in Compensation for PCP Car Finance Claims
If you’ve been mis-sold a PCP car finance agreement, you could be entitled to a refund. Our experts are here to help you reclaim what’s rightfully yours, quickly and easily.
- No Win, No Fee
- Easy Claim Process
- Check Your Claim Eligibility in 30 Seconds
Start Your Claim
What is PCP Refund ?
A PCP (Personal Contract Purchase) claim refers to a legal action taken by a consumer who believes they were mis-sold a PCP finance agreement. It includes misleading information about your agreement, providing poor advice, or not informing you of any commissions or interest being charged as part of the agreement.
The recent Financial Conduct Authority (FCA) investigation discovered evidence of car finance mis-selling on all types of UK car finance agreements. FCA has said that car dealers were able to boost the interest on a finance agreement, which gave them more commission.
Commission was paid on 95% of UK car finance agreements, and it is estimated that as much as 40% of these agreements may have been mis-sold.
If you think you have mis-sold a PCP finance agreement when purchasing your vehicle, you have the legal right to make a PCP claim.
What Types of Mis-Sold PCP Claims?
There are several types of mis-sold PCP claims. Here are some common examples:
Hidden Discretionary Commission
If the interest rates were increased to provide a higher commission to the salesperson without informing you, this is a form of mis-selling.
Inflating Interest Rates
If the interest rates were increased to provide a higher commission to the salesperson without informing you, this is a form of mis-selling.
Not Explaining All Financing Options
If the salesperson did not explain all available financing options, you might not have been able to make an informed decision.
Which Lenders Can I Make a PCP Claim Against?
You can claim PCP against any lender or car dealership that mis-sold you a PCP finance agreement. This includes situations where the salesperson failed to disclose all necessary information, misled you about the terms, or did not conduct proper affordability checks.
Some common lenders and dealerships involved in PCP finance agreements include:
Banks
Major banks that offer car finance options.
Car Dealerships
Dealerships that provide in-house financing or work with third-party lenders.
Specialized Car Finance
Companies that provide car finance solutions.
If you believe you have mis-sold a PCP agreement, it’s important to gather evidence and seek professional advice to make a claim.
Who Is Eligible to Make a PCP Claims?
To be eligible to make a PCP claim, you generally need to meet the following criteria.
Purchased a Vehicle on PCP
You must have entered into a PCP finance agreement
to purchase a:
Car
Van
Motorbike
Agreement Date
The agreement should have been signed before January 28, 2021, when the FCA banned discretionary commission arrangements (DCAs).
Mis-Selling Evidence
You should have evidence or a reasonable belief that the PCP agreement was mis-sold. This could include:
Hidden Commissions
Inflated Interest Rates
Lack of Proper Affordability Checks
Active or Recent Agreement
Your PCP agreement should either still be active or have ended within the last six years.
Personal Use
The vehicle should primarily be for personal use, not business use.
If you believe you meet these criteria, it is important to gather evidence
and seek expert advice to make the PCA claim.
When Can I Claim for PCP Refund ?
If you took out a PCP agreement before January 2021, it is worth checking with our team to find out if you’re eligible to claim compensation from the lender.
You can claim for a PCP refund if you believe you mis-sold the agreement. This includes situations where hidden commissions were not disclosed, interest rates were inflated, balloon payments were not clearly explained, proper affordability checks were not conducted, interest rates and fees were misleading, or ownership terms were unclear.
If you believe you have mis-sold a PCP agreement, it’s important to gather evidence and seek professional advice.
Steps To Make Your PCP Claim
By following these steps, you can ensure that your PCP claim is handled effectively and that you receive the compensation you deserve.
Gather Evidence
Collect all relevant documents, including your PCP agreement, correspondence with the lender or dealership, and any evidence of mis-selling (e.g., hidden commissions, inflated interest rates).
Review Your Agreement
Carefully review the terms of your PCP agreement to identify any misleading information.
Seek Expert Advice
Consult our team who specialises in PCP claims. They can provide guidance on your rights and the strength of your case.
File a Complaint
Submit a formal complaint to the lender or dealership, outlining the issues and providing evidence of mis-selling. Keep a copy of the complaint for your records.
Allow Time for Response
Give the lender or dealership a reasonable amount of time to respond to your complaint. This is typically around 8 weeks.
Consider PCP Claim
You may consider taking action as a PCP claim. Our team can advise you on the best course of action.
What is the Average Payout for A PCP Refund ?
The average payout for a PCP refund can vary widely depending on the specifics of the mis-sold case. However, many consumers have received refunds ranging from £1,000 to £5,000. In some cases, the payout can be higher, especially if there are significant hidden commissions or inflated interest rates involved.
If you need more information or specific advice, contact our team.
How Long Does It Take to Make a PCP Claim?
To make a PCP claim, you can take several months. But it could take up to 12 months to fully resolve. The duration of a PCP claim can vary depending on several factors, including the complexity of the case and the responsiveness of the involved parties. Generally, the process can take anywhere from a few weeks to several months.
Here are the key stages and their typical time frames:
Initial Complaint
Submitting a formal complaint to the lender or dealership and waiting for their response, which can take up to 8 weeks.
Investigations
The lender or dealership investigates the complaint, which may take a few weeks.
Resolution
If the complaint is not resolved satisfactorily, you can escalate it to the Financial Ombudsman Service (FOS), which can take several months to review and decide on the case.
Action
If necessary, taking a claim can extend the process further regarding court orders.
Overall, the entire PCP claim process can range from a few weeks to over a year, depending on the specific circumstances of your claim.
How Much Money Could I Reclaim for a
Mis-sold PCP Agreement?
The amount of money you could reclaim for a mis-sold PCP agreement can vary widely depending on the specifics of your case. Many consumers have received refunds ranging from £1,000 to £5,000. In some cases, the payout can be higher, especially if there are significant hidden commissions or inflated interest rates involved.
Why Choose Us for PCP Claim?
Choosing our team for your PCP claim offers several advantages.
Expertise Team
Our team specialises in PCP claims and has extensive experience handling similar cases.
Expertise Team
Our team specialises in PCP claims and has extensive experience handling similar cases.
Expertise Team
Our team specialises in PCP claims and has extensive experience handling similar cases.
Expertise Team
Our team specialises in PCP claims and has extensive experience handling similar cases.
What Our Customers Says
Frequently Asked Questions
A mis-sold agreement happens when you were given a Personal Contract Purchase (PCP) or Hire Purchase (HP) finance deal between 2007 and January 28, 2021, but key information was not fully disclosed. This includes hidden commission payments to the dealer, unclear interest rates, or failure to run affordability checks. As a result, many people unknowingly paid more than they should have.
You may have been mis-sold if:
You weren’t told that the dealer or broker received commission from the lender.
The interest rate seemed unusually high without clear explanation.
You weren’t offered alternative finance options.
The lender didn’t carry out proper affordability checks.
You felt pressured into signing the agreement.
If any of these apply, you could be eligible to claim compensation.
You can make a claim if:
You took out a PCP or HP agreement between 2007 and 2021.
The deal was arranged through a dealer or broker.
You were not properly informed about commission or finance terms.
You’re an individual or sole trader (not a limited company).
The car has been paid off, sold, or repossessed — you can still claim.
Yes. You can still claim even if you’ve lost the documents. You can:
Request a copy of the agreement from the lender.
Check your credit report for lender details.
Use bank statements or emails that show your payments and finance provider.
No. Submitting a claim will not affect your credit score. It does not show up on your credit report and is treated as a customer complaint, not a financial default.
The finance company has up to 8 weeks to respond to your complaint.
If they don’t resolve it, you can escalate to the Financial Ombudsman Service (FOS), which may take 3 to 12 months depending on case complexity.
The Financial Conduct Authority (FCA) banned discretionary commission arrangements in 2021. In 2024, the Court of Appeal ruled that hidden commissions were unfair. A Supreme Court ruling is expected in August 2025, and the FCA may introduce an official compensation scheme in 2026. Many lenders have already set aside funds to cover refunds.
Yes. If you’ve had multiple PCP or HP agreements over the years — even for second-hand or repossessed vehicles — you can submit a separate claim for each one, as long as they meet eligibility criteria.
